Which action demonstrates effective listening skills in a conversation with a resident?

Repeating what you heard the resident say at the end of their speaking demonstrates effective listening skills by confirming understanding and validating the speaker's message. This technique not only shows that you were actively engaged in the conversation but also allows the speaker to clarify any points that may have been misunderstood. It reflects an attentive and respectful approach, as it indicates to the resident that their thoughts and feelings are important and being taken seriously.

Effective listening goes beyond simply hearing the words; it involves processing the information and providing feedback that encourages continued dialogue. By summarizing or paraphrasing what was said, you create an opportunity for the resident to elaborate or correct any misconceptions, thus fostering better communication and trust. This approach significantly enhances the quality of the interaction, making it more meaningful and productive.

In contrast, other options may either interrupt the flow of conversation, create discomfort for the speaker, or indicate a lack of genuine interest, which diminishes the overall effectiveness of communication.